Technology that keeps up with your business.
We design, build and support the networks, cloud platforms and security that Australian organisations rely on — without the lag, the jargon, or the ticket queue.
Eight capabilities, designed to work together.
From the cabling in the comms room to the AI tooling on the desktop. One partner, so nothing falls between vendors.
Problems solved, not tickets closed.
The name is a promise about how we respond.
Most IT problems are not hard. They are slow. Slow to be picked up, slow to be escalated, slow to be explained.
We built this practice around removing that delay. Clear ownership, senior engineers on the tools rather than a triage layer, and documentation written as the work happens instead of promised afterwards.
Tell us what is slowing you down.
We will tell you honestly whether we can fix it, and roughly what it takes.
Eight capabilities, designed to work together.
Each stands on its own. The value shows up when they are designed together, by a team that understands how one decision affects the next.
What the work actually looks like.
Names withheld where clients prefer it. The environments, constraints and outcomes are real.
A practice built around responsiveness.
Zero Lag Solutions Pty Ltd is an IT consultancy and managed services provider based in Melbourne, working with organisations across Victoria and nationally.
We started because of a pattern we kept seeing: capable organisations held back not by bad technology, but by slow technology decisions. Projects that stalled between vendors. Environments nobody had documented. Security controls that were bought but never finished.
Our work spans infrastructure, cloud and security — networking, Microsoft 365 and Azure, endpoint management, cyber security, and the AI tooling reshaping how teams work. We deliver projects, and we support environments long term.
An environment nobody has written down is a liability — whoever is managing it.
We audit before we propose. No quote arrives before we know the environment it applies to.
The best solution your people cannot operate is not the best solution.
As-built documentation, naming standards and a walkthrough before a project closes.
Direct access to the engineers who know your environment — not a queue.
Let's talk about what you are trying to fix.
Send a few details and we will come back within one business day — usually sooner.
Melbourne, Victoria
Serving clients Australia-wide
Mon–Fri, 8:30am – 5:30pm AEST
After-hours by arrangement
67 688 935 971
Privacy Policy
How Zero Lag Solutions Pty Ltd collects, uses, stores and protects personal information.
Last updated:
Zero Lag Solutions Pty Ltd (ABN 67 688 935 971) (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using zlit.com.au or engaging our services, you consent to the practices described here.
1. Information we collect
We collect only what is reasonably necessary for our business functions:
- Contact details — name, email, phone, company and position.
- Enquiry information — the content of messages sent through our website form, chat assistant, email or phone.
- Service delivery information — technical details of your IT environment needed to provide support and project services.
- Billing information — details required to invoice and receive payment.
- Website usage data — browser, device and pages visited, where analytics are enabled.
We do not collect sensitive information such as health, racial or political information, and ask that you do not send it to us.
2. How we collect it
Directly from you — through our contact form, chat assistant, email, phone, or in the ordinary course of delivering services. We may also use publicly available sources such as your organisation's website.
3. How we use it
- respond to enquiries and provide quotes or proposals;
- deliver, support and administer services you have engaged us for;
- manage our relationship with you, including billing;
- improve our services and website;
- send relevant service updates where you have not opted out; and
- meet legal, regulatory and insurance obligations.
We do not sell personal information.
4. Disclosure
We may disclose personal information to our employees and contractors on a need-to-know basis; technology vendors supporting our operations including cloud hosting, email and form handling; professional advisers; and government or law enforcement where required by law.
Some providers (including Microsoft and our form provider) may store data outside Australia. We take reasonable steps to ensure any such recipient handles your information consistently with the APPs.
5. Client data and confidentiality
Delivering IT services may give us access to systems containing information about your staff, clients or customers. We treat all such information as confidential, access it only as necessary to deliver the agreed services, and handle it under our services agreement with you. We do not use client data for any other purpose.
6. Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access — including multi-factor authentication, least-privilege access controls, encryption in transit and at rest where practicable, endpoint protection, monitoring, and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Retention
We retain personal information only as long as needed for the purposes above, or as required by law including tax, corporate and insurance record-keeping. When no longer required, we take reasonable steps to securely destroy or de-identify it.
8. Cookies and analytics
This site stores a single preference in your browser — whether you chose light or dark mode. It stays on your device and is not transmitted to us. Where analytics are enabled we collect aggregated, non-identifying usage data to improve the site. You can disable cookies in your browser; the site will continue to work.
9. Chat assistant
Our chat assistant answers common questions in your browser. Messages you send are used to respond to your enquiry. If you choose to connect to our AI assistant, your message is sent to our AI provider to generate a response. Do not enter passwords, payment details or sensitive personal information into the chat.
10. Direct marketing
We may occasionally send information about our services where you have an existing relationship with us or have consented. Every message includes a way to opt out, and you can ask us to stop at any time at info@zlit.com.au.
11. Access and correction
You may request access to the personal information we hold about you and ask us to correct it. We will respond within a reasonable period, normally 30 days, and may need to verify your identity. If we refuse access we will explain why in writing.
12. Complaints
If you believe we have breached the APPs, contact info@zlit.com.au with details. We will acknowledge promptly and aim to resolve within 30 days. If you are not satisfied you may contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
13. Third-party links
Our site may link to third-party sites. We are not responsible for their privacy practices or content.
14. Changes
We may update this policy. The current version is always on this page with the date it was last updated.
15. Contact
- Email — info@zlit.com.au
- Phone — +61 404 257 9963
- Post — Privacy Officer, Zero Lag Solutions Pty Ltd, Melbourne, Victoria